Last updated: 07/17/2025

At Telic, we strive to make your shopping experience excellent. That's why we provide this clear and simple returns and claims policy, tailored to your needs.

Returns

• Return period: you have 15 calendar days from receiving the product to request a return.
• Conditions: the item must be unused, in perfect condition, with its original packaging and all accessories included.
• How to request it: contact our customer service team for detailed instructions.
  
  • Email: [email protected]
  • Phone: 93 865 76 58
  • WhatsApp: 628 093 091
• Shipping costs: borne by the customer, except in the case of a defective product or shipping error.
• Refund: after receiving and inspecting the product, we will issue a refund using the same payment method used for the purchase.

Claims

If you received a defective, incorrect or damaged product, follow these steps within 24 hours of delivery:

1. Notify us via email, phone or WhatsApp.
2. Attach a clear photo of the issue.
3. In case of breakage, send the following photos (required by the transport company):
   • Damaged product
   • Inside of the package
   • Outer packaging with the visible shipping label

We are committed to handling your case quickly, offering a replacement or refund, as appropriate.

Contact

Do you have questions about returns or claims? Contact us:

• Email: [email protected]
• Phone: 93 865 76 58
• WhatsApp: 628 093 091

Secure shopping at Telic

At Telic, we strive to ensure a simple, safe, and transparent shopping experience. Thank you for trusting us.