Privacy policy

1. Purpose

The purpose of this personal data protection policy is to inform you about the way in which TELIC, SAU obtains, processes and protects the personal data that you provide to us or that we collect, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, known as the General Data Protection Regulation, Spanish Organic Law 3/2018 of 5 December, on the protection of personal data and the guarantee of digital rights and other regulations on the protection of personal data.

2. Data controller

Identity of the data controller: TELIC, SAU (hereinafter “TELIC”), with Tax Identity Code (CIF) A08733578.

Address: Calle Molí d’en Barri, nº. 7, 08415 Bigues i Riells (Barcelona).

Email: [email protected]  and telephone number +34 938 656 125.

3. Platform users, customers and potential customers

In the context of the features offered on this website and according to the aforementioned purposes, TELIC processes the following DATA;

- Identification details: name, surname, identity number, address, city, country and postcode.

- Professional details: company name, type of healthcare professional.

- Contact details: email address, telephone number.

- Economic details: bank and financial details.

TELIC will not disclose your personal data to third parties unless required to do so by law.

Notwithstanding the above, you are hereby informed that in order to provide the services offered through this website, we require the assistance of service providers. These third parties will have access to your data but, in any event, they will act in our name and on our behalf, following our instructions. Under no circumstances will they have access to your data for their own purposes.

 

PURPOSE OF THE PROCESSING OF PERSONAL DATA:

TELIC processes the personal data provided to us, as well as all those collected through this website and those arising from your relationship with us for the following main purposes:

- To offer you access to restricted areas on our website (registration may require the acceptance of a specific privacy policy).

- To improve our website, services and products and to offer better service and content. Participation through comments on social media such as Facebook, LinkedIn and Instagram, as well as participation through comments on blogs.

- Contact form: Your personal data will be processed for the purpose of managing and responding to any doubts and queries that you send us, in addition to guaranteeing the security of the service and managing your queries, information requests or complaints through the Contact Form.

- Location of the nearest point of sale: If you expressly accept location activation, your data will be processed for the purpose of finding and informing you of the nearest point of sale.

- Provided that we have received the prior and express consent of the User, processing may also entail the receipt of communications, promotions of new products, company advertising, adverts, newsletters, etc.

TELIC may create a commercial profile based on the information provided. Automated decisions will not be taken based on this profile.

If the User registers on the Website through social media, TELIC will only access the User's personal data if they give their consent to configure access to the social network in question. Members of the social network in question may access any information provided in relation to said social media applications. These actions will be governed by the privacy policies of the service providers. TELIC has no control over nor is it responsible for said entities or the way in which they use the User's information.

LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA:

In general, the legal basis for the processing of personal data by TELIC is compliance with legal obligations or the public interest or the exercise of public powers conferred upon TELIC.

 Certain processing activities may also require the consent of the data subjects (receipt of communications, advertising, ads, newsletters, etc.). This consent must be given through a clear affirmative action and may be withdrawn at any time by the data subject.

Other processing activities are based on TELIC's legitimate interest to manage and respond to your information requests and enquiries, as well as to find out how you rate our services and functioning, to manage or assess your CV or to send communications of interest to you with regard to the contracted services.

4. Personal data collection and processing records

TELIC processes your personal data lawfully, fairly and transparently, focused solely on the purposes for which they were collected.

The personal data collected from the data subject will be incorporated into the files held by TELIC and will be included in its Record of Processing Activities.

These personal data will be treated confidentially and in a way that guarantees the appropriate level of security for their protection.

5. Data retention

The personal data processed by TELIC will be retained for the time necessary to comply with the purpose for which they were collected, taking into account the deadlines established in general regulations and specifically in Law 10/2001 of 13 July and in Decree 13/2008 of 22 January, without prejudice, where applicable, to the obligation to make them available to the competent authorities, when thus required, or to respond to claims. In this case, the data will remain blocked until termination of the limitation period, at which point they will be deleted.

6. Confidentiality

In the terms established in current legislation, TELIC guarantees that it will use the personal data of users confidentially, and that it has adopted the appropriate technical and organisational security measures at its facilities and on its systems. This protection encompasses all aspects related to the collection and use of information provided online.

We undertake to maintain and apply the necessary levels of security, in line with the latest technology and taking into account the type of data stored and the risks, to protect your personal data against their accidental loss and unauthorised access, processing or disclosure. Likewise, we undertake not to disclose the information except when it is strictly necessary to do so to execute an order or to comply with a legal obligation. In short, we undertake to process your data in accordance with current legislation on data protection.

7. Data protection rights

Access to your personal data: The right to request and obtain information on your personal data held by TELIC, as well as the processing to which they are subject, the purpose and specific uses.

Right of rectification: The right to rectify your personal data when they are incorrect or incomplete.

Right of withdrawal (right to be forgotten): The right to request the withdrawal of access to your personal data when they are incorrect, excessive or unnecessary, when they are retained for a longer than appropriate period of time or when they are contrary to regulations.

Right of objection: The right to request that your personal data are not processed.

Right to limitation: The right to define your personal data held by TELIC to limit their processing in the future.

Right to data portability:  The right to receive the personal data provided to TELIC in a structured, commonly used and machine-readable format and to transfer them to another data controller if the processing is based on consent or on a contract or if it is carried out through authorised means.

The right not to be subject to automated individual decisions: The right not to be subject to a decision based solely on automated data processing, including the creation of profiles, which has legal effects or affects you significantly.

The data subject may exercise their rights of access, rectification, withdrawal, portability, limitation and objection by writing to the email address [email protected] or [email protected], or by postal mail at calle Molí d’en Barri, nº. 7, 08415 Bigues i Riells, Barcelona, Spain, indicating the reference “GDPR Rights”.

8. Online shopping. E-commerce

We hereby inform users that this website has an e-commerce section in which TELIC sells products online. The user will be asked to provide personal data to register and make a purchase. You will be sufficiently informed at the time of purchase of the data to be provided, as well as the legal basis for the processing of your data. This can all be found in our General terms and conditions of sale.

9. Changes to our notice

If TELIC changes the way in which it will process personal data, we will update this Policy and the corresponding Legal Privacy and Data Protection Notice. We reserve the right to make changes to our practices and to this Policy at any time, for which reason we advise you to frequently check the updates or changes.

10. Further information

We will be happy to provide you with further information on how we protect and use your personal information. Please contact us at the following email address [email protected].